Tetra Meds business operation and shipping warehouse hours are Monday through Friday, 9 AM to 5 PM Pacific Standard Time (closed on national U.S.A. holidays and weekends.)
Our Shipping Policy At A Glance:
- We ship ALL orders within 1-3 business days
- Most of the time orders processed before 12 PM (PST) usually ships out SAME DAY
- All shipments leave our facility at 1 PM (PST) so orders placed after 12:01 PM (PST) will ship the next business day
- There is no weekend pickup or delivery for One-Day or Two-Day Shipping methods
- All shipments include an email confirmation of a tracking number.
*PLEASE NOTE: Please visit the designated shipping web site after 5 P.M. Pacific Standard Time (PST). If you are currently viewing the tracking number immediately after the email was generated you will retrieve an INVALID tracking number. Tracking information will update on the website once the package is picked up by the courier.
By purchasing products from TetraMeds.com you certify and agree that you are over 18 years of age and that products purchased from TetraMeds.com are to be used solely by persons over the age of 18. Please note there will be a 18+ Adult Signature required at time of delivery.
SHIPPING DELIVERY DETAILS
Tetra Meds strives on same day processing and shipping and most of the time orders processed before 12 PM (PST) usually ships out SAME DAY.
All shipments leave our facility at 1 PM (PST) so orders placed after 12:01 PM (PST) will ship the next business day.
If you would like a guaranteed delivery date, please choose an upgraded shipping method that fits your needs.
*Please note that these are general delivery times estimated by the shipping carrier and estimated arrival times can change at any given time.
FREE SHIPPING DETAILS
TetraMeds offers “FOREVER FREE SHIPPING” on any order over $15. Most small items and international orders ship via USPS with either First Class Mail or Priority Mail, depending on your location and the shipping costs involved (at the discretion of our Shipping Department). Larger orders ship with standard FedEx Home Delivery (or FedEx Ground for non-residential addresses), and USPS Priority Mail, unless you choose to upgrade your shipping method during checkout.
USPS Arrival Times:
- USPS First Class Mail — 2 to 6 Business Days
- USPS Priority Mail — 1 to 3 Business Days
- USPS Express Mail — 1 to 2 Business Days
* USPS transit times are estimated and cannot be guaranteed.
FedEx Arrival Times:
- FedEx Ground / Home Delivery— 2 to 5 Business Days (in the continental U.S.A.)
- FedEx Standard Overnight — Next Business Day by 3pm (to most non-rural areas)
Once TetraMeds has handed the package over to USPS or FedEx, it is now their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit, please contact USPS directly at 1-800-275-8777 or FedEx at 1-800-463-3339.
- FedEx cannot deliver to a P.O. Box, a physical address must be required.
- Butane must be shipped with FedEx Ground. Butane cannot be shipped to a P.O. Box address or shipped via Air/Express methods.
- Invalid shipping addresses on our system will not be shipped same day until we contact you to verify the correct shipping address.
We ship all orders with the value of over $200.00 with a Signature Guarantee Service, which is a signature required upon delivery. It is included with the free shipping module and included with any type of carrier shipping method chosen for any items valued or totaled up to $200. This method is very important for us at Tetra Meds since any type of non-Signature Guarantee Service assumes the risk of non-deliverable or lost packages.
PACKAGES MARKED AS DELIVERED AND NEVER RECEIVED
In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777 or FedEx at 1-800-463-3339. A package USPS or FedEx has marked as “Delivered” to the shipping address on file will not qualify for reimbursement. Please contact us if you need us to further investigate the issue.
DISCREET BILLING & SHIPPING
To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The name that appears on your Billing Statement will be “TetraMeds” and will not reference any particular product.
Note: Couriers (FedEx, UPS) do not deliver to P.O. Boxes. A physical address is required for courier shipments. All orders shipping to P.O. Boxes will be sent U.S. Mail. In addition, please note that Domestic & International rates subject to change without notice.
If you have special instructions on shipping please contact us.
Please be aware that if you are purchasing from us you are responsible for customs duties, taxes, brokerage and handling fees. Most international orders encounter delays due to the destination’s customs processing. TetraMeds is not responsible for these additional fees and will not pay duty charges.
PACKAGES RETURNED TO SENDER
Packages that are returned to us due to an incorrect address provided by customer or are refused will be refunded after arriving back to us. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.
Please note: There is NO weekend shipping services and any type of expedited or overnight services do not actually ship out until the following business day. Example: If you place an order with us on Friday afternoon, it will reach the shipping carrier Monday morning.